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BDSPANISH EDITION. The special dedication to this book clearly presents its purpose: 'For all those who want to make sincere conversations a key element of their personal relationships.' The authors define the characteristics, benefits and precautions of good conversations. The book's five sections, divided into 27 chapters, outline the following themes: 'The talk that can change your life,' 'The benefits of a good conversation,' 'Be emotionally present,' 'Clarify the problem,' 'Apologize for your part in the problem,' 'Avoid 'shoulds,'' 'Tell people what you want,' and a special section on how to conduct a difficult conversation with your spouse, son or daughter, parents, adult children, at work or with persons in authori
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