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"Sit back, relax and enjoy the flight", pilots intone but the reality of commercial air travel - a business obsessed with efficiency and the bottom line - has little to do with soaring serenely above the clouds. In Full Upright and Locked Position Mark Gerchick, an industry insider, deciphers the quirks, mysteries and unseen forces that have shaped the flying experience since 11 September 2001. From the effects of crushing fuel prices to the alchemy of air fares and endless charges for trivial items, Gerchick explains how flying is losing its soul and what that means practically for our health, safety and most of all our sanity. Aviation enthusiasts and everyday travellers alike will find this journey fascinating, disturbing and even a little funny.